Frequently Asked Questions
The Chamber offers opportunities to build your network, promote your organization, meet new customers and clients, collaborate with others in your industry, connect with decision makers, and much more. We also work to grow economic opportunities and foster success throughout our Greater Charlottesville communities. Click here to learn more about the benefits of becoming a Chamber member.
Events
As of March 13, 2020, all non-critical Chamber events are suspended for the time being in order to slow the spread of coronavirus. Please follow our newsletter and social media for updates.
Select an event on the calendar and click the Register Now button, then enter your username and password under Member Login. Trouble logging in? See “I don’t have a member login” or “My member login isn’t working” below.
Many of the Chamber's events are open to both members and non-members. Members enjoy free access to our Chamber roundtables, councils & committees, as well as special rates for our paid events.
Beginning in January 2020, the Chamber's signature Let's Connect networking events will be open to members and prospective members only. Click here for more information.
Chamber members: Log in to ChamberMaster and click Events, then Add Event. After you add details and click Submit for Approval, your event will typically be approved by the next business day.
Please note: our calendar is reserved for events sponsored by Chamber member organizations. If you are affiliated with a non-member organization (e.g. as a volunteer), that organization's events are not eligible for inclusion.
Yes! Chamber members may reserve the Chamber conference room at no charge, including two hours free parking in the Market Street Garage for you and your guests. Contact Member Services Representative Raquel Jackson at raquel.jackson@cvillechamber.com or 434.295.3141 to make a reservation. Available hours are 9am-5pm Monday through Friday.
Marketing
Log in to ChamberMaster and click Company Information in the left sidebar. If you are not the Primary Representative for your organization, please contact the Chamber at 434.295.3141 or connect@cvillechamber.com to request permission for this feature.
Want a quick video tour of how to do these updates? Click here for a video on Updating Your Company Profile.
The Chamber’s online Business Directory served up more than 28,000 search results last year. That’s nearly 80 searches per day on average, looking for reputable local companies like yours. Make sure your Chamber Directory listing is working for you!
- Add a short description of what you do and some keywords to help searchers find you.
- Check that your contact information is correct.
- Add a website URL and social network links.
Chamber members can purchase our postal mailing list for $250. You will receive an Excel spreadsheet containing the organization name, mailing address, phone number, and primary contact person for each Chamber member enterprise. To purchase the list, call Raquel Jackson at 434.295.3141. Non-members are not eligible to purchase our member list but may access our member directory online.
Chamber members can place a free announcement in our Thursday e-newsletter. Contact Ann Marie Hohenberger by noon on Tuesdays to place your announcement for that week. Announcements will run for 2-4 weeks. Limit one new announcement per month per member.
Please send:
- Up to 30 words of text for your announcement
- A link (URL) to learn more OR a PDF flyer we can link to.
Sample announcement:
The Charlottesville Salvation Army Telethon will air on CBS19 and WCHV 107.5FM Tuesday, September 17. Your support means hope, food and refuge for our neighbors in need. Learn more
Chamber members: Log in to ChamberMaster and click News Releases in the left sidebar, then Add News Release. After you add details and click Submit for Approval, your news release will typically be approved by the next business day.
Chamber members are invited to be featured in a Chamber Spotlight. Choose a format:
- Individual Spotlight: Click here to send your submission. Great for getting your name out into the community and starting conversations.
- Organization Spotlight: Click here to send your submission. Great for introducing your organization or publicizing your newest offerings.
Spotlights are published monthly in the Chamber newsletter on the first or second Monday of the month. The Chamber will notify you when your Spotlight is published, typically 4-8 weeks after submission. Publication is not guaranteed. Limit two spotlights per organization per year. Affiliate members are not eligible. Questions? Please contact Ann Marie Hohenberger.
Chamber members: Log in to ChamberMaster and click Member-to-Member Deals in the left sidebar, then Add Member-to-Member Deal. After you add details and click Submit for Approval, your offer will typically be approved by the next business day.
Chamber members: Log in to ChamberMaster and click Job Postings in the left sidebar, then Add Job Posting. After you add details and click Submit for Approval, your job posting will typically be approved by the next business day.
Member Login
Chamber members: Please contact the Chamber at 434.295.3141 or connect@cvillechamber.com. We will make sure you are listed as a Chamber representative with your organization, and then we can send you an invitation to create your member login.
Not a member yet? Click here to apply.
To recover your username or password, visit the Member Login page and click “Forgot your username/password?”
If you have the correct username and password but can’t log in, it’s possible that your Chamber membership is no longer active. If you have changed companies, you will need to update your listing with the correct company. For help with these issues, or if you are unable to recover your username and password, please contact the Chamber at 434.295.3141 or connect@cvillechamber.com.
Other Questions
Yes. Certificates of Origin for American-made products are free of charge for our members. Non-members may obtain Certificates of Origin for $50 each. Please call ahead, 434.295.3141, to check that we have someone available to sign your certificates.
Yes! For events, both members and non-members can pay online when you register. Members can also make payments by logging in to ChamberMaster. Click Settings, then click Billing in the left sidebar, then Make a Payment. You can pay existing invoices or click Make an Additional Payment to send payment for items that have not yet been invoiced.
Community members who wish to make a formal complaint against a local business should contact the Better Business Bureau Central Virginia office at (804)-648-0016, or click here to file a Better Business Bureau complaint online.
If you wish to discuss a concern about a Chamber member, you may contact the Chamber at 434.295.3141 or connect@cvillechamber.com.