Frequently Asked Questions
The Chamber offers opportunities to build your network, promote your organization, meet new customers and clients, collaborate with others in your industry, connect with decision makers, and much more. We also work to grow economic opportunities and foster success throughout our Greater Charlottesville communities. Click here to learn more about the benefits of becoming a Chamber member.
Tell your friends about the benefits of joining the Chamber! Chamber members earn a $25 thank-you bonus for new member referrals.
The new member must include your name in their membership application under the question, "Were you referred by a chamber member?" When the new membership is confirmed, we send you a check. It's that simple!
Events
Select an event on the calendar and click the Register Now button, then enter your username and password under Member Login. Trouble logging in? See “I don’t have a member login” or “My member login isn’t working” below.
Yes, most of the Chamber's events are open to both members and non-members. Members enjoy free access to our Chamber roundtables, councils & committees, as well as special rates for our paid events. Click here for more information.
Chamber members: Log in to ChamberMaster and click Events, then Add Event. After you add details and click Submit for Approval, your event will typically be approved by the next business day.
Please note: our calendar is reserved for events sponsored by Chamber member organizations. If you are affiliated with a non-member organization (e.g. as a volunteer), that organization's events are not eligible for inclusion.
Marketing
Log in to ChamberMaster and click Company Information in the left sidebar. If you are not the Primary Representative for your organization, please contact the Chamber at 434.295.3141 or connect@cvillechamber.com to request permission for this feature.
Want a quick video tour of how to do these updates? Click here for a video on Updating Your Company Profile.
The Chamber’s online Business Directory ranks highly in online searches for reputable local companies like yours. Make sure your Chamber Directory listing is working for you!
- Add a short description of what you do and some keywords to help searchers find you.
- Check that your contact information is correct.
- Add a website URL and social network links.
- Add photos and videos.
- Display employee photos and contact information in your directory listing.
Chamber members can purchase our postal mailing list for $300. You will receive an Excel spreadsheet containing the organization name, mailing address, phone number, and primary contact person for each Chamber member enterprise. To purchase the list, call the Chamber at 434.295.3141 or email connect@cvillechamber.com. Non-members are not eligible to purchase our member list but may access our member directory online.
Chamber members can submit a free announcement online for Chamber News, our email newsletter published twice monthly to more than 4,000 subscribers. Click here for details.
Chamber members: Log in to ChamberMaster and click News Releases in the left sidebar, then Add News Release. After you add details and click Submit for Approval, your news release will typically be approved by the next business day.
Chamber members are invited to be featured in a Chamber Spotlight. Choose a format:
- Individual Spotlight: Click here to send your submission. Great for getting your name out into the community and starting conversations.
- Organization Spotlight: Click here to send your submission. Great for introducing your organization, promoting your services, building your reputation, rebranding etc.
- Project Spotlight: Click here to send your submission. Great for publicizing your exciting new service, program or product.
Spotlights are published monthly in the Chamber newsletter. The Chamber will notify you when your Spotlight is scheduled for publication (typically within 2-4 weeks after submission). Limit two spotlights per organization per year. Non-members are not eligible.
Chamber members: Log in to ChamberMaster and click Job Postings in the left sidebar, then Add Job Posting. After you add details and click Submit for Approval, your job posting will typically be approved by the next business day.
Member Login
Chamber members: If your organization is already a member, find out who manages your membership and ask to be added as a Chamber representative. Alternatively, you can contact the Chamber at 434.295.3141 or connect@cvillechamber.com. We can send you an invitation to create your member login.
Not a member yet? Click here to apply.
To recover your username or password, visit the Member Login page and click “Forgot your username/password?”
If you have the correct username and password but can’t log in, it’s possible that your Chamber membership is no longer active. If you have changed companies, you will need to update your listing with the correct company. For help with these issues, or if you are unable to recover your username and password, please contact the Chamber at 434.295.3141 or connect@cvillechamber.com.
Payments
Yes, we highly recommend setting up autopay. It's the easiest, most convenient way to keep your membership current and ensure uninterrupted membership benefits. If you need assistance setting this up, please give us a call at 434.295.3141.
Yes. Both members and non-members can pay online by credit card when registering for events.
Members can also pay event fees and invoices by logging in to ChamberMaster. Click Settings, then click Billing in the left sidebar, then Make a Payment. You can pay existing invoices, including membership dues, or click Make an Additional Payment to send payment for items that have not yet been invoiced.
Yes. Below are instructions for adding a bank account. Once added and verified, this account may be used to pay event fees and invoices.
Step 1: Add your bank account in ChamberMaster.
Click here to log in directly to your billing settings. Click on "Add a New Payment Profile" and select Bank Account. Fill in your information and click "Add Profile."
Step 2: Verify your account.
Within a few business days, two small deposits will be made to your account. Use the same login link as above (or log in and go to Account Settings > Billing > Payment Profiles). Look for the bank account you added and follow the instructions to complete verification.
Payment for Membership Dues at the Chamber are due at the time of application and at the beginning of each member’s renewal month. Membership dues are not refundable.
Other Questions
Yes. Certificates of Origin for American-made products are free of charge for our members. Non-members may obtain Certificates of Origin for $100 each. Please call 434.295.3141 to arrange for a staff member to sign your certificates.
Community members who wish to make a formal complaint against a local business should contact the Better Business Bureau Central Virginia office at (804)-648-0016, or click here to file a Better Business Bureau complaint online.
For further assistance, please contact the Chamber at connect@cvillechamber.com or 434.295.3141.