Frequently Asked Questions
The Chamber offers opportunities to build your network, promote your organization, meet new customers and clients, collaborate with others in your industry, connect with decision makers, and much more. We also work to grow economic opportunities and foster success throughout our Greater Charlottesville communities. Click here to learn more about the benefits of becoming a Chamber member.
Tell your friends about the benefits of joining the Chamber! Chamber members earn a $25 thank-you bonus for new member referrals.
The new member must include your name in their membership application under the question, "Were you referred by a chamber member?" When the new membership is confirmed, we send you a check. It's that simple!
Events
Select an event on the calendar and click the Register Now button, then enter your username and password under Member Login. Trouble logging in? See “I don’t have a member login” or “My member login isn’t working” below.
Yes, most of the Chamber's events are open to both members and non-members. Members enjoy free access to our Chamber roundtables, councils & committees, as well as special rates for our paid events. Click here for more information.
Chamber members: Log in to ChamberMaster and click Events, then Add Event. After you add details and click Submit for Approval, your event will typically be approved by the next business day.
Please note: our calendar is reserved for events sponsored by Chamber member organizations. If you are affiliated with a non-member organization (e.g. as a volunteer), that organization's events are not eligible for inclusion.
Yes, Chamber members can reserve our conference room at no charge, subject to availability. The room seats approximately 20 people. Please call 434.295.3141 to request a reservation.
Marketing
Log in to ChamberMaster and click Company Information in the left sidebar. If you are not the Primary Representative for your organization, please contact the Chamber at 434.295.3141 or connect@cvillechamber.com to request permission for this feature.
Want a quick video tour of how to do these updates? Click here for a video on Updating Your Company Profile.
The Chamber’s online Business Directory served up nearly 26,000 search results last year. That’s about 70 searches per day on average, looking for reputable local companies like yours. Make sure your Chamber Directory listing is working for you!
- Add a short description of what you do and some keywords to help searchers find you.
- Check that your contact information is correct.
- Add a website URL and social network links.
- Add photos and videos.
- Display employee photos and contact information in your directory listing.
Chamber members can purchase our postal mailing list for $300. You will receive an Excel spreadsheet containing the organization name, mailing address, phone number, and primary contact person for each Chamber member enterprise. To purchase the list, call the Chamber at 434.295.3141 or email connect@cvillechamber.com. Non-members are not eligible to purchase our member list but may access our member directory online.
Chamber members can place a free announcement in Chamber News, our bi-weekly email newsletter to more than 4,000 subscribers. Click here to submit an announcement.
Announcements may include: Headline (up to 40 characters), Announcement Text (up to 200 characters), and a URL or PDF link to learn more.
Sample Announcement
Chamber News is published on the first and third Thursdays of the month. Publication dates for 2022: January 6, January 20, February 3, February 17, March 3, March 17, April 7, April 21, May 5, May 19, June 2, June 16, July 7, July 21, August 4, August 18, September 1, September 15, October 6, October 20, November 3, November 17, December 1, December 15.
Please submit your announcement by close of business Tuesday for inclusion in that week's newsletter.
Announcements that are missing crucial information, such as how to register for an event, will not be published.
PDF images will not be displayed in the newsletter. Your announcement will include a link to view the PDF.
Limit one new announcement per month per member.
Only current Chamber members may submit announcements. Any outstanding dues must be settled before publication.
Questions? Contact Ann Marie Hohenberger.
Chamber members: Log in to ChamberMaster and click News Releases in the left sidebar, then Add News Release. After you add details and click Submit for Approval, your news release will typically be approved by the next business day.
Chamber members are invited to be featured in a Chamber Spotlight. Choose a format:
- Individual Spotlight: Click here to send your submission. Great for getting your name out into the community and starting conversations.
- Organization Spotlight: Click here to send your submission. Great for introducing your organization, promoting your services, building your reputation, rebranding etc.
- Project Spotlight: Click here to send your submission. Great for publicizing your exciting new service, program or product.
Spotlights are published monthly in the Chamber newsletter. The Chamber will notify you when your Spotlight is published, typically within 6 weeks after submission. Publication is not guaranteed. Limit two spotlights per organization per year. Affiliate members are not eligible. Questions? Please contact Ann Marie Hohenberger.
Chamber members: Log in to ChamberMaster and click Job Postings in the left sidebar, then Add Job Posting. After you add details and click Submit for Approval, your job posting will typically be approved by the next business day.
Member Login
Chamber members: Please contact the Chamber at 434.295.3141 or connect@cvillechamber.com. We will make sure you are listed as a Chamber representative with your organization, and then we can send you an invitation to create your member login.
Not a member yet? Click here to apply.
To recover your username or password, visit the Member Login page and click “Forgot your username/password?”
If you have the correct username and password but can’t log in, it’s possible that your Chamber membership is no longer active. If you have changed companies, you will need to update your listing with the correct company. For help with these issues, or if you are unable to recover your username and password, please contact the Chamber at 434.295.3141 or connect@cvillechamber.com.
Payments
Yes. Both members and non-members can pay online by credit card when registering for events.
Members can also make payments by logging in to ChamberMaster. Click Settings, then click Billing in the left sidebar, then Make a Payment. You can pay existing invoices or click Make an Additional Payment to send payment for items that have not yet been invoiced.
Yes. Below are instructions for adding a bank account. Once added and verified, this account may be used to pay event fees and invoices.
Step 1: Add your bank account in ChamberMaster.
Click here to log in directly to your billing settings. Click on "Add a New Payment Profile" and select Bank Account. Fill in your information and click "Add Profile."
Step 2: Verify your account.
Within a few business days, two small deposits will be made to your account. Use the same login link as above (or log in and go to Account Settings > Billing > Payment Profiles). Look for the bank account you added and follow the instructions to complete verification.
Other Questions
Yes. Certificates of Origin for American-made products are free of charge for our members. Non-members may obtain Certificates of Origin for $100 each. Please call 434.295.3141 to arrange for a staff member to sign your certificates.
Community members who wish to make a formal complaint against a local business should contact the Better Business Bureau Central Virginia office at (804)-648-0016, or click here to file a Better Business Bureau complaint online.